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Common Issues & How to Fix Them

< 1 min read

Issue Solution
Missing Verification Code Check spam/junk, wait a few minutes, contact support
Bulk Upload Failure Ensure CSV/XLSX format and a single “Email” column
Login Failure Use \”Forgot Password\” to reset
Payment Rejected Update card details in Billing Settings
Account Locked Reset your password
Invalid Email Format Verify email format and remove special characters
Slow Verification Process Check internet connection, retry, or contact support
Email Not Found Ensure the correct email address is entered
Session Expired Log in again to refresh the session
Error Uploading File Ensure the file size is within limits and the format is supported
Verification Limit Reached Upgrade your plan or wait for a reset

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